Policy

Privacy Policy

Effective Date: August 24, 2025 • Last Updated: August 24, 2025

1. Information We Collect

Personal Information: name, address, email, phone, and property details for quotes and scheduling.
Payment Information: processed by third‑party providers; we do not store card data.
Communication Data: emails, calls, and SMS with us.
Technical Data: IP, device, and cookies for site performance and analytics.

2. How We Use Information

Provide and manage window cleaning services.
Schedule, confirm, and complete appointments; send quotes and invoices.
Send service updates and reminders (via email/SMS).
Send promotions only if you opt in.
Comply with legal obligations.

3. SMS Messaging (Twilio)

By providing your mobile number, you consent to receive service‑related texts (e.g., confirmations, reminders, updates). We use providers such as Twilio to deliver messages.

Message Frequency: varies by engagement.
Message & Data Rates May Apply.
Opt‑Out: Reply STOP to unsubscribe at any time.
Help: Reply HELP or contact us at michael.leadmin@LOOKwindowcleaning.com or (949) 541‑4135.
Privacy: We do not sell or rent your phone number.

4. Sharing

Service providers (scheduling, payment, communications).
Legal or safety requirements.
Business transfers (merger, acquisition).

5. Retention

We retain data only as long as necessary to provide services and meet legal obligations.

6. Your Rights

Request access, correction, or deletion of your personal data.
Opt out of marketing emails/SMS at any time.

7. Security

We use reasonable safeguards to protect information; no system is 100% secure.

8. Children

Our services are not intended for children under 13; we do not knowingly collect their data.

9. Changes

We may update this Policy; the “Last Updated” date reflects changes.

10. Contact

Questions? Email michael.leadmin@LOOKwindowcleaning.com or call (949) 541‑4135.